Accessibility statement
At AXA we want everyone to be able to discover, book and manage their travel, including people with disabilities. We work continuously to make our site accessible to all.
Our commitment
We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across searching for, booking and managing hotels, experiences and itineraries.
How we make our site accessible
- Keyboard navigation: you can move through and use the site with a keyboard, with a visible focus indicator and a link to skip to the main content.
- Screen readers: buttons, fields, images and ratings have names that describe what they do or show.
- Clear structure: every page has its own title, ordered headings and labelled regions.
- Searches and forms: searches, calendars and option lists work with assistive technologies, and errors are explained in clear messages.
- Change announcements: search results, payment steps and the concierge's replies are announced as they happen.
- Reduced motion: if your device is set to reduce motion, we stop decorative animations.
- Language: the site is available in Spanish and English, and is shown in the language you choose.
How we keep it that way
We consider accessibility when designing and building every feature, and we review the site with automated and manual testing.
Feedback and contact
If you have any difficulty using our site or would like to share feedback on its accessibility, email us at axa-support@onesimplicity.com.
If you have questions about the accessibility of a property or an experience, such as wheelchair access, check the information on its page or email us and we'll help.